Professional Development certifications can be obtained through:

• E-learning
• Completing the course at an Accredited Learning Center  

Professional Development Programs:

Non-Profit Directors Training Program

A must for anyone serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.

Check it out and purchase now! Click on this link and enter the site as a first time user. Select either single or multiple user option and you will find the program listed in the catalogue.

Canadian Manager Certificate          

Modules Covered: Business Administration, Management & Team Building, Interpersonal Skills, Work Place & Personal Skills, Problem Solving and decision making, Strategic Management. 

Business Office Management Specialist      

Administrative Specialist

Modules Covered: MS Office 2003, Effective Communication, Dealing With Conflict, Presentation Basics, Improve Your Productivity, Self Esteem, Dealing with Grief, Effective Staff Meetings, Effective Leadership, Accepting Change in the Workplace, Customer Service, Delegating, Working Well with Others, Becoming a Creative Asset, Understanding Stress, Recognizing Stress, Managing Stress, Special Issues in Stress, Healthy Workplace Culture, Managing Workplace Culture

Business Communication      

Effective communication is an essential for success in business. This program covers E mail, presentations, Communication and understanding different cultures.

Modules Covered: E Mail Etiquette, Communication and Presentation Skills, Cross Cultural Training

Telephone Customer Contact     

Modules covered: Before the Call, Making the Connection, Establishing Rapport, Maintaining Rapport, Creating a Climate for Rapport, Effective Listening, Communicating through Accents, Questioning Skills, Holding and Transferring, Establishing Control, Regaining Control of the Call, Positive Call Management

Professional Sales Specialist     

Modules covered: Getting the Appointment, Planning the Call, Establishing Rapport, Identifying Objectives, Making a Recommendation, Handling Obstacles, Gaining Commitment and Following Up, Self Assessment and Review.

Sales Role Play Practice sessions (at ALCs)

Customer Service Specialist     

Modules covered: Providing Service Excellence, Creating Valuable Customer Relationships, Telephone Skills, Creating Winning First Impressions, Helping and Keeping Clients, Diffusing Tense Situations, Body Language On and Off the Phone, Practice Active Listening, Providing Quality Service, Communication Styles, Essential Multicultural Communication, Introduction to the Sales Process.

Customer Service coaching sessions (at ALCs)

Marketing     

Modules covered: Marketing Basics, Marketing Opportunities, The Marketing Mix, Marketing and Customer Service

Marketing Project

E Business     

Powerful information on Internet basics, effective intelligence gathering and market research on the net, making money with e-commerce, better web sites and understanding what happens to the middleman in the digital economy. Solid information on business networking, business collaboration on the net, researching your target market for increased sales, international markets and advanced web site management and e-commerce are all covered in this course.

Human Resource Management     

Modules covered: 360 Feedback: Implementation, 360 Feedback: Overview, Basics of Performance Appraisal, Career Development, Career Path Management, Career Planning: Networking, Coaching for Improved Performance, Creating 'Brand You', Interviewing Skills, Negotiating and Starting Right, ADR and Negotiations, ADR Commercial Arbitration, ADR Labor and Employment Arbitration, ADR Mediation, ADR Summary Jury Trial and Mini-Trial, An Effective Approach to Discipline, Building Diverse Teams, Litigation and Dispute Resolution, Methods of Discipline, Overview of Cafeteria Plans, The Family and Medical Leave Act, Using ADR to Settle Disputes, Business Ethics for Managers, Business Ethics for Employees

International Business     

This program is designed to help small and medium-sized Canadian companies make the decision to start exporting and achieve success in global markets. Modules covered: International Trade, International Market Research, International Marketing, International Trade Finance, International Trade Logistics and Distribution

Management Consulting - IT     

Modules Covered: Introduction to Management Practices in IT, Basic IT Components, Computing and the Internet, Corporate Strategy, Tactical Management Planning and Acquiring, Tactical Management Implementing and Maintaining, Distance and Mobile Computing, The IT Consulting Environment, Current Issues in IT Management, Future Trends in Management Consulting

Business Finance for Non Finance Professionals     

Modules Covered: The Balance Sheet, the Income Statement, the Cash Flow Statement, Recording Transactions, Introduction to Financial Statements, Understanding Financial Statements, Understanding Cash Flow, Understanding Ratios

MS Office 2003     

Modules covered: Windows XP, MS Word 2003, MS Excel 2003, MS PowerPoint 2003, MS Outlook 2003

Includes: PC skills, Lotus Notes, Visio, Windows 2000 and many more training modules

Entrepreneurship & Small Business     

Vital information for the entrepreneur: identifying new business ideas, recognizing opportunity, developing a vision statement and creating a dynamic business plan. Critical information designed to increase profits. Cash management, sources of financing, accounts receivable management, business advisors, and methods to reduce risk. Additional modules on Financial management, Excellence for Small Business and many other programs available check our e learning library.

Certification Options

Certification through E Learning

Award winning e learning products on a wide range of subjects. Check out our extensive e learning catalogue to view detailed course outlines and to register for your course online.

Click on the link below and enter the catalogue as a first time user. Select sigle user option if you are purchasing only for one user. Click on any title to see more details on the course outline.

Enter our E Learning Catalogue CLICK HERE

Canadian Centre for Professional Development, the Executive Runway, xRunway,  offers training, E Learning and certification programs in a wide range of topics.

Certification programs include Business Administration, Management, Consulting, Professional Sales Specialist, Business Office Specialist, Human Resources, Project Management, International Business, International Trade, Marketing, Sales, Tele Marketing, Telephone Customer Contact,  Management Consulting, E Commerce, E Business, Entreprenuership, Small Business Management, Finance for Non Finance Managers, Balanced Scorecard implementation, Privacy, Strategic Management, Train the Trainer, Investing, Time Management, Management and Supervisory Skills, Leadership, Job Search Skills in Canada, Business Communication, Health & Salety, MS Office (MS Word, MS Excel, MS Power Point etc.) Customer Service and many more training programs leading to a Canadian Certification.